OnlyFans Investigated by NY Law Firm for Potential Class Action Lawsuit

OnlyFans is facing an investigation for allegedly misleading customers about the content available on their platform.

via: Complex

OnlyFans is now the subject of a new class action investigation led by New York–based Greenbaum Olbrantz LLP, which is examining whether the platform misled paying subscribers about what they would receive after purchasing creator content.

According to the firm, multiple users say they subscribed to creators’ paid pages expecting specific photos, videos, or access that was advertised—only to discover that the promised content was missing or significantly different once payment cleared.

Greenbaum Olbrantz LLP says it is investigating whether OnlyFans’ subscription model violates a range of consumer-protection laws that govern digital purchases, recurring billing, and the delivery of advertised services.

Users who “canceled an OnlyFans subscription because the promised content was unavailable or different from what was promoted” are being encouraged to report their experiences as part of the potential class action.

The firm has been active in high-profile consumer cases this year. According to Local Syracuse, the firm recently filed lawsuits against Delta Air Lines and United Airlines for allegedly charging passengers premium prices for “window seats” that lacked actual windows.

Those cases argue that consumers paid extra for a feature that was not delivered—paralleling the claims now being raised against OnlyFans.

Several federal laws apply to situations in which a customer pays for a subscription but does not receive the product or service as advertised. While there is no single statute dedicated entirely to subscription-content disputes, multiple regulations overlap to create protections for buyers.

The Federal Trade Commission’s Negative Option Rule (also known as the "click to cancel rule") requires companies offering automatically renewing subscriptions to clearly disclose key terms—such as what the subscriber will receive, when they will be billed, and how they can cancel—before any charges occur. If OnlyFans creators promote certain content as part of a subscription but do not deliver it, those disclosures may be considered incomplete or misleading.

Meanwhile, the Restore Online Shoppers’ Confidence Act (ROSCA) also governs negative-option billing. Under ROSCA, companies must provide “clear and conspicuous” information about costs and material terms, and they cannot charge consumers without valid consent. If users claim they consented to pay for content they never actually received, ROSCA becomes directly relevant.

The Fair Credit Billing Act allows customers to dispute credit card charges for services that weren’t delivered as agreed, giving subscribers a pathway to challenge OnlyFans payments.

Finally, the Electronic Fund Transfer Act prohibits recurring charges to a bank account without written authorization.

Users who believe they were misled can dispute charges with their bank, request refunds from the company, or file complaints with the FTC or their state attorney general.

Greenbaum Olbrantz LLP is currently collecting account information from affected subscribers as the investigation progresses.